Question 1

How is this different from other HK agencies?

Accepted Answer

Most HK agencies sell ads. They take HK$15,000-30,000/month retainers · deliver Meta ad management · and call it strategy.

That's media buying with a markup · not strategy.

We install the systems that keep clients coming back · so you stop bleeding the clients you paid to acquire. Different category. Different math.

Your audit shows you exactly what we'd install in YOUR business · with HKD numbers · before you spend anything.

Question 2

What if it doesn't work?

Accepted Answer

Within 90 days · if your business math hasn't measurably improved (less cost per new client OR more value per existing client OR both) · we work for free until it does.

We measure your numbers monthly · transparently · together.

If we're not delivering · you don't pay until we are.

Question 3

I'm already with an agency · can we run parallel?

Accepted Answer

Yes. Most clients keep their existing ad agency for the first 60-90 days while we install the retention systems.

Your agency handles acquisition · we handle retention.

After 60-90 days · most clients see our retention work compounding faster than their ad spend · and consolidate. Your call · your timeline.

We don't compete with ad agencies. We're the layer they don't build.

Question 4

How long until I see results?

Accepted Answer

Audit delivered in 48 hours.

If you become a client: systems live in 14 days. First measurable improvements visible in 30-60 days. First major retention compounding visible at 90 days.

Most clients see their no-show rate drop within the first 14 days · that's the fastest win.

We don't promise overnight. We promise systematic improvement that compounds.

Question 5

Can I speak to current clients?

Accepted Answer

After your audit triage call · yes. We'll connect you with HK clients in your service category.

Trust comes from proof · not promises. We earn the introduction · clients agree to be referenced after they've worked with us long enough to have real opinions.

If you're early-stage in our process · the audit itself is your proof of how we think.

Question 6

Why are you HK-only?

Accepted Answer

Because HK beauty + wellness operates differently than anywhere else.

WhatsApp dominates booking (98% open rate vs 21% email globally). Cantonese sales psychology differs from English or Mandarin. HK Consumer Council patterns are HK-specific. PDPO compliance differs from PIPL or GDPR. The seasonal calendar (CNY · wedding season · Mid-Autumn · Christmas) is unique.

We could expand · we won't · because depth in one market beats spread across many.

Premium operators recognize specialist > generalist.

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